Junior Operational Excellence Analyst at Carbon – Lagos (Hybrid)

Job Description

Carbon is a pan-African digital bank with a mission to provide friction-free finance to its customers. Carbon promises to play a fundamental role in its customers’ lives wherever they are, with flexible solutions. We pride ourselves on our efficiency and with just $10mm of equity raised in 2015, we have disbursed over $100m in loans and earned more than $30mm in revenue over the last 2 years.

We seek a highly motivated and detail-oriented Junior Operational Excellence to join our team. The successful candidate will contribute to process optimization and automation initiatives, extracting insights from data, and identifying patterns, trends, and areas of improvement in operational processes. This is an excellent opportunity to develop your skills and expertise in operational excellence and contribute to the growth and success of Carbon.

Responsibilities

• Assist in analyzing operational processes to identify areas for improvement.
• Collaborate with cross-functional teams to gather requirements for automation initiatives.
• Support the development and implementation of automated solutions under senior guidance.
• Assist in configuring and using automation tools and technologies with guidance.
• Conduct data analysis and data entry tasks to support process automation initiatives.
• Assist in documenting process flows.
• Support change management efforts by providing input on communication plans and assisting with employee training and support.
• Contribute to monitoring and evaluating the performance of automated processes, identifying and reporting on any issues or bottlenecks.
• Assist in conducting testing and validation of automated processes to ensure accuracy and efficiency.

Requirements

• 1-2 years of experience in operational excellence, process improvement or optimization, business intelligence, data science, computer engineering, or a related field
• Bachelor’s degree in Business Administration, Operations Management, Computer Engineering or related field
• Familiar with automation concepts and technologies
• Possess medium-level data analysis skills, extracting insights from data, and identifying patterns, trends, and areas of improvement in operational processes.
• Strong SQL skills
• Retool skills are a plus
• Strong problem-solving skills, ability to analyze complex problems, identify root causes, and address them
• Good communication skills and a keen eye for detail.
• Effective collaboration with cross-functional teams
• Ability to adapt and willingness to learn, proactively taking ownership of assigned tasks and projects.