Business Analyst at Navro – London, United Kingdom

Who we are

We are building the world’s first regulated payments curation platform. By consolidating best-in-class payments infrastructure under our ecosystem, we will enable marketplaces and eCommerce brands to scale their payments operations smoothly around the world.

We are building a workplace that encourages growth, development, and fun. Working in a startup can be both rewarding and challenging, we’ll be with you throughout the highs and lows as one team. We need people who have passion, resilience, a willingness to find solutions, not just problems, and work well within our global team of almost 30 nationalities.

The Role 

As our Business Analyst, you will be responsible for understanding both internal and external Navro client needs and translating these needs into clear detailed requirements for the Navro development team.

Key Responsibilities:

• Work with product owners, developers, and system architects to appropriately capture feature requests, use cases, functional and non–functional requirements, and proof of concept requests, and to organise them into properly prioritised user stories and epic backlogs
• Helping to identify opportunities for product improvements based on data analysis
• Work with product owners and business stakeholders to create and organise  product and epic backlogs
• Understand and interpret external technical documentation to produce process flow diagrams and implementation detail
• Develop product document deliverables such as user stories with comprehensive acceptance criteria, epics, features, accreditation documentation, release notes, etc.
• Produce data and workflow diagrams to support product feature developments
• Capture any business rules that are required within the feature requirements
• Ensure that there is a smooth execution of sprints
• Define and map any dependencies when producing feature requirements
• Assisting the Navro development team by clarifying requirements and  helping them to understand the business side of the requested requirements
• Support scrum values by adhering to scrum principles and practices along  with the scrum team’s specific approaches, and participating in Agile  ceremonies including daily scrum, planning, refinement, and retrospective  sessions
• Solve product-related problems, make decisions, and complete trade-off analysis  to stay on track toward business deliverable commitments
• Work with internal and external customers to analyse the needs and align  product roadmap, features, epics, and user stories to strategic goals
• Conduct user research, interviews, and usability testing to gather feedback on product usability and satisfaction.
• Collaborate with UX/UI designers to improve the user experience of the  product
• Take part in product feature sanity check processes, and facilitate stakeholder  user acceptance testing

To be successful in this role, you: 

• Have experience serving as a business analyst,  product owner, technical product owner, or product manager within payments
• Have the capability to create, update, and distribute product user guide and  feature release documentation
• Provide project management and business analysis support using agile methodology knowledge and best practices
• Have experience with Jira, Confluence, Airtable, and Lucidchart or similar diagramming / collaboration / prototyping tools
• Have a sound understanding of the technical aspects of a payments product
• Must be able to produce analysis, and define product enhancements
• Must be able to demonstrate an elevated level of attention to detail and decision-making capabilities
• Possess a fundamental understanding of end-to-end customer experience  integration and dependencies
• Act as an ambassador for the customer and function as the primary contact  for queries related to features and epics
• Experience writing software requirements, epics, features, user stories and  use cases
• Must be capable of successfully collaborating with individuals from different  disciplines and experience levels
• Have strong analytical and problem-solving skills, with a good understanding  of software development processes
• Be able to clearly communicate technical requirements on product features  with software developers
• Must be able to collaborate with cross-functional teams across product,  engineering, design, pre-sales, and business operations