Business System Analyst II at Concord Group Insurance – Hybrid
Job Description
Responsibilities include providing effective and efficient computer application specifications and documentation supporting the various business units within the enterprise. This function requires high-level analytical and documentation skills in business analysis, training, implementation, and project management. Includes involvement in each phase of the project life cycle, need analysis; acquisition or development; implementation; and maintenance.
Responsibilities
- For detailed documentation to show processing logic for simple and moderately complex business processes
- Interfaces in all aspects of user consulting, business analysis, general systems design, vendor contracts, and detailed business specification development; learn user functions, organization, and role in the enterprise to the extent required; Acts as a liaison between the IT organization and internal customers using IT services
- Conduct various studies, prepare reports and related information for decision-making purposes
- Creates and Executes test plans, records result,s and prepares quality assurance sign-off
- Assist in training users in the utilization of business applications and generalized applications
- Interact with external software vendors as required to support acquired business applications
- Mentor junior Analysts in understanding general system interactions and requirements
- May act as project lead as needed
Requirements
- Bachelor’s degree or equivalent combination of education and related work experience
- Two to five years of experience in a similar environment
- Experience in working with XML Data is highly desirable
- Property & Casualty Insurance experience is strongly desired but not required
- Knowledge of various business application systems, and hardware and familiarity with current programming technologies
- Ability to interface and communicate effectively with both IT and non-technical colleagues; must possess analytical skills, good oral and written communication skills, and good telephone technique, be a quick learner, self-motivated, patient, and able to work in stressful situations, and at times, be available to work flexible hours; initiative, creativity and sound decision-making skills are required
- Ability to express complex technical concepts effectively, both verbally and in writing; troubleshoot and maintain assigned programs and systems; establish and maintain effective working relationships with subordinates, peers, and supervisors; exercise sound judgment in evaluating situations and in making decisions; and follow or give verbal and written instructions as applicable
