Operations Analyst – Graduate Level – Lekki Phase 1, Lagos

Job Description

The Place – We are a fast-growing, world-class, and dynamic, multi-billion Nigerian conglomerate, established and managed by a team of professionals with decades of management consulting and accounting experience/ training from Arthur Andersen (now KPMG in Nigeria). We are a profitable player in the QSR sector of the Hospitality industry in Nigeria with great prospects and a staff strength of over 4000 employees. Currently, our operations span 36 locations in Lagos, Ilorin, and Abuja, Nigeria, with rapid expansion plans to penetrate more locations in the short to medium term.

KEY JOB RESPONSIBILITIES

General Central Operations

• Collect and collate operational data from multiple responses and reports, identify patterns advise the manager of findings, and recommend solutions
• Review, analyze, and act on key negative customer and compliance audit feedback. This may result in an update to our strategic tasks list/structure, an update to detailed process training materials, and the creation/update of a project
• Collaborate with relevant multidepartment to review and agree best approach for performing new or existing processes

Technology/Tools/Equipment/Utensils Standardization

• Conduct extensive research incorporating the 5Ms (Man, Machine, Material, Method, Money) to enhance front-of-house operational efficiency.
• Analyze data to determine branch adoption of standard procedures and tools for restaurant operations

Corporate Client Engagement

• Liaise with corporate customers to manage and deliver on customer needs including process cost breakdown, invoice, resolving customer concerns, etc.
• Develop and review draft proposals and contracts for new and existing contracts
• Collaborate with the finance department to keep corporate accounts balanced

Compliance Audit Visit

• Develop and update branch restaurant audit/ visit plan based on ongoing risk rating
• Visit branches to detect and address restaurant issues, standardize, and check for compliance with defined processes: equipment, and staffing. Update location score and communicate findings to appropriate people.
• Recommend appropriate post-visit action and drive implementation

Training and Development

• Train and guide experienced Restaurant Operations Staff to mentor new branch staff
• Oversee the documentation and implementation of training materials and help track staff progress.
• Develop a training guide for experienced staff to prepare them for milestone leadership roles

Policy and Operations Manual review and documentation

• Support development, review, and documentation of restaurant policies and operations manual

Projects

• Champion and support various projects that enhance and support incremental and continuous improvement in the front-of-house
• Support change management endeavors from the central level to distil and implement at the branch level
• Develop and implement cost control strategies.
• Support new outlet setup by reviewing staffing needs (based on the menu), FOH equipment requirements/layout, and liaising with relevant departments for execution.

Requirement and Skills

• B.Sc Degree with a minimum of a second-class upper rating in any discipline (business administration, management, science, engineering/technology, or related field are preferable).
• Intermediate to High Proficiency in Microsoft Office Applications (Outlook, Word, PowerPoint, and Excel).
• Exceptional verbal and written communication skills.
• Good analytical and critical thinking A self-starter and a team player with high levels of drive and energy.
• Must possess a high level of integrity, determination, and personal commitment.
• Strong attention to detail Must be able to work with minimal supervision.
• Good interpersonal skills to work with different management levels.
• Strong business acumen.
• Must not be more than 26 years old.