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About Candidate
Analytical and customer-focused professional with 8 years of cross-functional experience in
Customer Service, Data Analytics, Operations, and Media Production. Adept at extracting
actionable insights from data to drive decision-making and enhance customer experiences.
Passionate about leveraging data tools to optimise operations and deliver measurable results.
Location
Education
Beginner and intermediate course in advanced Data Analytics and Business Intelligence.
Bachelor of Arts Degree in Mass Communication (University)
Work & Experience
Analysed a Hotel Group dataset, cleaned the data using Power Query, derived key insights and an interactive and responsive dashboard with data filtering capabilities and real-time updates, which could improve the company's revenue by 40% if adopted. • Proffered an actionable insight for a retail outlet dataset to reduce loss from underperforming products and spotlighting performing products, and customer patronage to improve revenue by 20% using only excel to clean data (Power Query), analyse using pivot chart to derive insights and an interactive dashboard for presentation.
Analysed customer interaction data (complaints topic) using Excel (Pivot Table, Pivot Charts) to identify service bottlenecks and increase retention up to 75%. • Increased data utilisation by transforming raw information into insightful charts and presentations, effectively communicating key findings to stakeholders, and facilitating informed action. • Maintained CRM records and ensured data accuracy and integrity using Excel (Data Validation tools and Conditional formatting) to identify duplicates and guide entries on the worksheet before the introduction of CRM web platform. • Mentored junior staff and led training on data-informed service improvements.
