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About Candidate
Analytically driven and customer focused professional with over 3 years of experience in dispute resolution,
transaction analysis, and data-driven decision-making within the banking and financial services sector. Proven
ability to investigate discrepancies, extract insights from large datasets using tools like Excel, Power BI, and
SQL, and translate findings into actionable strategies.
Adept at collaborating across departments, driving process improvements, and supporting innovation
initiatives through rigorous data analysis, performance tracking, and reporting. Committed to uncovering
opportunities, shaping pilot programs, and scaling impactful solutions that align with organizational goals.
Location
Education
Work & Experience
Investigated and resolved over 20,000 monthly chargeback disputes across ATM, POS, and web channels, recovering over ₦45 million in disputed funds. Collaborates with payment processors (NIBSS, VISA, Mastercard, Interswitch) and acquiring banks to improve resolution cycles by 20%. Leverages Excel and SQL to track trends in recurring chargeback issues, helping to flag high-risk merchants and reduce fraud exposure. Trains and leads new team members on chargeback and dispute resolution processes. Produces monthly reconciliation and dispute resolution reports for management review, ensuring transparency and compliance. Contributes to reducing average dispute resolution turnaround time from 15 to 8 business days.
