s*****o
About Candidate
Dear Recruiter,
I am excited to express my interest in the position of Operations Manager (Data Analyst) at Opay. With over 15 years of progressive experience in operations management, process optimization, document/data management, and team leadership, I strongly believe that I have the needed competence for this job.
In my current role as Manager, Data Integrity and my previous experience as Lead, Sales Administration at Hygeia HMO Limited, a leading health insurance organization in Nigeria, I have successfully designed and implemented scalable operational processes for seamless customer onboarding, business support, data management and integrity.
My experience in collaborating with cross-functional teams in ensuring workflows coordination has resulted in improved operational efficiency, sales data management and reporting. Furthermore, in this role, I have honed my skills in developing sales performance dashboard and metrics that provide data insights instrumental in strategic decision making.
I am particularly drawn to this opportunity to join the vibrant team of Opay, a leading Fintech in Nigeria, championing the innovation in the financial industry. My experience in customer Operations, sales support coupled with my passion to expand my professional footprints in the fintech industry makes me a strong candidate for this position.
I welcome the opportunity to further discuss how my skills and experience align with your needs.
Please find my CV as attached. Thank you for considering my application. I look forward to the possibility of contributing to you team.
Stanley
Location
Education
International MBA of the National Open University of Nigeria under the curriculum structure of the Commonwealth of Learning, Vancouver, Canada. The MBA program improved my knowledge on the global best practice in operations management, leadership and strategy.
Applied Chemistry broadens my skills not only in research and empirical observations, but also in analytical mindset and problem-solving instinct.
Work & Experience
Leading the team responsible for customer onboarding operation, eligibility management and customer data operations. Resolution of customer complaint within the agreed timelines. Presentation of Customer data Operations report for Decision making.
Responsible for the supervision of team's daily routine activities. Tracked of sales conversion ratios, pipeline management, after sales operations and customer engagement. Managed sales revenue dashboard, providing insight on growth, retention and churn ratios. Tracked sales performance against budget
Portfolio
