Business Analyst

Job Description

You’ll be joining the Performance and Assurance team as a Business Analyst on the ‘Get Approval to Spend’ (GATS) service — a digital service that enables government departments to submit and assure cases for Cabinet Office spend controls. GATS supports better cross-government collaboration, reduces duplication, and simplifies compliance with functional standards and policy. It is already helping departments improve the quality and speed of their approvals, while giving central functions greater visibility and consistency in how controls are applied.

This is a hybrid role. Alongside your business analysis responsibilities, such as defining user needs, supporting iteration, and collaborating across disciplines, you’ll also take ownership of the service desk and support channels. You’ll work closely with colleagues across DSIT and the Cabinet Office, while also engaging with stakeholders in all ministerial departments to support their onboarding and use of the service. It’s a varied and high-impact role at the heart of improving how government manages and assures major spending.

As a Business Analyst, you’ll:

• perform analysis activities in agile delivery teams or cross-cutting program teams, including live service teams, advising on Agile ways of working and how they support product development and service operation
• independently conduct critical analysis to help guide team focus and prioritization, including across service and support channels
• Take ownership of the GATS support desk and associated channels — managing, triaging, and analyzing support queries, ensuring a high-quality response to users, and using insights to feed into product and service improvements
• build and manage stakeholder relationships across central departments, as well as with Cabinet Office and DSIT teams, supporting Product Managers in developing and refining service backlogs
• ensure that epics and stories are clearly documented with meaningful acceptance criteria to support development, testing, and continuous improvement
• analyze support data to identify trends, model future demand, and surface opportunities for better self-service, automation, and clearer guidance

Stay up to date on digital service standards and cross-government priorities, bringing relevant knowledge to shape service delivery and support transformation

Person specification

We’re interested in people who:

• have solid experience as a business analyst working on medium to large-scale software or service development programs, and can give practical examples of where you’ve improved user journeys, services, or support models based on insight and evidence.
• can balance multiple analysis activities across a fast-paced delivery and live service environment, defining needs, pain points, dependencies, flows, and journeys — particularly for high-volume digital products — and collaborating effectively across multidisciplinary, agile teams throughout the product lifecycle
• have excellent communication skills and the confidence to influence, engage and build trust with a wide range of stakeholders across departments and professions, ensuring that user needs, service desk insights and functional policies are clearly understood and inform service priorities
• can work independently to produce quality requirements, stories and acceptance criteria that lead to well-designed features and reliable support experiences, using a variety of appropriate analysis techniques to suit the context
• are comfortable using service desk data, performance metrics and user research to understand behaviours and frustrations, identify trends, and support continuous improvement — including where the evidence challenges current assumptions or approaches
  Please note that this role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.