Process & Documentation Executive Recruitment at VI, Lagos, Nigeria

Job Description

About the Role:

Our client is looking for a proactive Process & Documentation Executive to improve business efficiency by analyzing workflows, documenting processes, and supporting process adoption. The role involves working with cross-functional teams, conducting audits, and driving continuous improvement to ensure seamless and compliant operations.

Key Responsibilities

• Analyze workflows; identify inefficiencies and recommend improvements.
• Develop and update process maps, SOPs, and workflow documentation.
• Train teams and support process adoption across the business.
• Conduct process audits and provide actionable reports.
• Define and track KPIs to measure process effectiveness.
• Collaborate with cross-functional teams to gather insights and drive alignment.
• Support change management initiatives and communicate process updates.
• Identify risks and ensure compliance with policies and standards.

Skills & Competencies

• Strong documentation and process mapping skills (Visio, Lucidchart, Miro).
• Analytical and problem-solving skills; proficiency in Excel/Power BI.
• Project management abilities (Jira, Asana, Trello).
• Excellent communication and stakeholder engagement skills.
• Knowledge of automation and workflow tools (Power Automate, Zapier).
• Understanding of compliance, risk, and internal controls.
• Attention to detail, adaptability, accountability, and continuous improvement mindset.

Education & Experience

• Bachelor’s degree in any field.
• 2–3 years in process management, operations, or process improvement.
• Experience analyzing, documenting, and optimizing workflows.
• Project Managers are encouraged to apply.