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A Parent’s Room is available for select events at Grand Casino Arena. Log on to your Ticketmaster account and add the mobile tickets to your Apple Wallet/Google Wallet app. Grand Casino Arena uses walk-through metal detectors (WTMD) for all events. A lost child will be taken to the Guest Services desk near section 105 on the 100 level.
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Guests have a right to expect an environment in which they will be treated in a consistent, professional and courteous manner by all arena, team and League personnel. Closed captioning is offered for non-Wild Grand Casino Arena events when requested a minimum of ten (10) business days prior to the date of the event you are attending. Minnesota Wild donation requests can be made through wild.com. Grand Casino Arena does not have access to event tickets or merchandise for charitable requests. Video recorders or digital cameras with recording capabilities are prohibited at any time during an event.
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For other events, we allow guests to leave their strollers at any Guest Services desk. Sensory kits are available at Minnesota Wild home games and most Grand Casino Arena events. Gate 4, at the northeast corner of Grand Casino Arena on 5th Street, is the official pick-up and drop-off location for Minnesota Wild games and Grand Casino Arena events. In the interest of guest safety and enjoyment, Grand Casino Arena reserves the right to prevent certain items from being carried into the arena. All guests are subject to be searched upon entering the arena. Grand Casino Arena has a “No Re-Entry Policy” which means guests may not exit the building during an event and then re-enter the building at a later time.
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The event producer reserves the right to deny camera use at any time before or during the event and to prohibit the use of any camera that is deemed unacceptable. Cameras with a detachable lens or lens of more than three and a half (3.5) inches are prohibited from all Grand Casino Arena events. Please see specific event pages for additional information. The following are general rules of camera use and are subject to change at any time based on a specific request from the event or promoter. During this time, tickets may be purchased online at Ticketmaster.com.
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