NOC Manager

Job Description

Key Responsibilities:

A. Network & System Monitoring

• Ensure continuous monitoring of C&I hybrid systems, including solar PV, battery storage, diesel backup, smart meters, and energy management systems.

• Oversee monitoring tools that track performance of multi-technology hybrid energy solutions deployed across commercial and industrial sites.

B. Incident & Problem Management

• Lead incident resolution for high-load C&I customer systems, ensuring minimal downtime for mission-critical operations.

• Drive RCA and CAPA specifically for faults arising from the interaction between solar, batteries, inverters, and grid/genset hybrid setups.

C. Performance & Reliability Optimization

• Analyse asset performance to optimize hybrid system efficiencies—solar harvest, battery cycling, load management, inverter productivity, and genset runtimes.

• Recommend operational improvements tailored to the unique load profiles and power reliability demands of C&I clients.

E. Technology & Tools Management

• Oversee integration of C&I hybrid assets—including large inverters, energy storage systems, industrial energy meters—into monitoring platforms.

• Collaborate with engineering to improve visibility and telemetry across distributed hybrid systems deployed at commercial and industrial facilities.

F. Stakeholder & Client Interface

• Partner with C&I client teams to support system performance reporting, uptime assurance, and incident resolution for high-value enterprise customers.