Abel Ahmadu Abubakar
About Candidate
- I possess over eight (8) years banking experience with GTCO and UBA PLC. Where I gained valuable knowledge on banking operations
Over the years I have gained practical knowledge needed to hit the ground running in any future position I take up. I now have a wide breadth of experience of the type that gives potential employers the flexibility to place me in a broad range of demanding situations, with the confidence that I will undertake my duties professionally and effectively.
I realized that this resume cannot explained my skills and experience, however, I hope a chance of interview will be giving to me to express myself, I am confident that I can make a substantial contribution to organization. I work well under pressure and carry out tasks in a thorough, precise manner and pay attention to details while integrity is 100%. Some of the key strengths I can offer include:
• Excellent communication skills, Customer Service skills, interpersonal and team player
• Ability to with or no supervision
• Identifying and implementing strategies to meet objectives.
• An understanding of the regulatory, financial & risk contexts in which financial advisors operate.
• Drive and determination to exceed set targets.
I look forward to the opportunity to meet with you to learn more about your firm, its plans and goals, and how I might contribute to it continue success.
Yours faithfully.
Abubakar Abel Ahmadu
Location
Education
Higher National Diploma
BSC Economics (inview)
Work & Experience
Head of processing
• I ensure that the level of service rendered in the branch is world class and that all interactions with customer’s result in only positive experiences. • I ensure effective queue management in the banking hall and sees that customers are promptly attended to. • I ensure good customer and bank relationship while resolving customers’ complaints and ensure orderliness, prompt transaction processing and sees that customers are courteously treated. • I ensure all transactions are reviewed in line with policy before processing to reduce the risk of fraud and operational loss. • I ensure proper daily GL heath checks and correction of distortions (suspense monitoring and infractions). • I control and oversees the safety of the vault, cash, safe-keeping items and other valuables. • I supervise and authorizes customers’ account opening process and other customer services maintenances.
Relief Cash officer
I ensure that the branch does not exceed her vault limit and cash movement is effectively managed in the branch. I ensure that tellers are balanced at the end of each day by confirming their till balance and the pieces of each denomination. I ensure that tickets are batched daily and called over as at when due. I ensure regular spot checks, sweeps and integrity tests. I ensure daily call-over of transactions (intermittently during the day and at close of business). I ensure that customers are well served and the queues are well managed.
ATM Custodian
I ensured that all the Branch 5 ATMs performed optimally with zero downtime. I ensured that a daily reconciliation of the ATM Tills were done to reverse all dispense error. I ensured that weekly and monthly cash balancing reports were prepared and submitted to Head Office (ATM services). I ensured that all the Branch 5 ATMs performed optimally with zero downtime. I ensured that a daily reconciliation of the ATM Tills were done to reverse all dispense error. I ensured that weekly and monthly cash balancing reports were prepared and submitted to Head Office (ATM services).
Customer Service Representative) • Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments, and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives. • Ensure customer satisfaction and provide professional customer support.
Portfolio
