Aminat Folashade Adewale

-Follow up with project documentation across the different workstreams -Coordinate the weekly departmental meetings when required. -Managing the Kazi Plan Nigeria Pilot -Identify POCs for the testing and training on Kazi Plan. -Assist in stakeholder management and project reporting

-Overseeing team performance, supporting field staffs adequately -Mediating interpersonal conflicts. -Motivating and inspiring team member and communicating objectives. -Effectively communicating with team members by offering expert support -Remote team management and adequate team performance reporting

-I Delivered exceptional level of service to each Energy officers by listening to concerns/complaints and providing prompt responses/solutions -I Worked closely with both program and operations team by ensuring effective onboarding of new energy officers -I Maximized satisfaction by anticipating needs and consistently offering expert support to both field and office staffs -I Investigated and resolved Fraud cases and agents concerns related to inquiries, complaints and requesting and providing adequate resolutions. -I referred unresolved agent grievances to designated departments for further investigations and ensuring adequate follow up is done for prompt resolutions -Handle large pool of outbound calls for different tasks and ensuring 100% performance on quality and other KPI parameters

-I worked closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively -Liaised between project teams and customers, proactively identifying and resolving potential issues and reporting updates. -Minimized escalations by effectively handling large influx of inbound and outbound