Aminat Folashade Adewale

Team Manager, Call Center Operations/Project Support Intern

About Candidate

I am a skilled professional with positive and can-do attitude with over 6 years in customer service and other related roles. I am dedicated to bettering customer experience with reliable product education, timely assistance, issue resolution, helpful feedback and good conflict resolution.

I am a confident communicator with the ability to lead colleagues, enjoys working with people and building long lasting relationship equipped with the ability to handle high level given responsibilities.



B (ED) Accounting

Olabisi Onabanjo University, Ago-Iwoye , Ogun State

Bachelor's Degree

Work & Experience


Project Support Intern

February 4, 2024 - August 4, 2024
Sun King Limited

-Follow up with project documentation across the different workstreams -Coordinate the weekly departmental meetings when required. -Managing the Kazi Plan Nigeria Pilot -Identify POCs for the testing and training on Kazi Plan. -Assist in stakeholder management and project reporting


Team Manager , Call Center Operations

November 1, 2023
Sun King Limited

-Overseeing team performance, supporting field staffs adequately -Mediating interpersonal conflicts. -Motivating and inspiring team member and communicating objectives. -Effectively communicating with team members by offering expert support -Remote team management and adequate team performance reporting


EO Relationship Associate

August 5, 2020 - October 4, 2022
Sun King Limited

-I Delivered exceptional level of service to each Energy officers by listening to concerns/complaints and providing prompt responses/solutions -I Worked closely with both program and operations team by ensuring effective onboarding of new energy officers -I Maximized satisfaction by anticipating needs and consistently offering expert support to both field and office staffs -I Investigated and resolved Fraud cases and agents concerns related to inquiries, complaints and requesting and providing adequate resolutions. -I referred unresolved agent grievances to designated departments for further investigations and ensuring adequate follow up is done for prompt resolutions -Handle large pool of outbound calls for different tasks and ensuring 100% performance on quality and other KPI parameters


Customer Service Executive

July 4, 2018 - August 4, 2020
Sun King Limited

-I worked closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively -Liaised between project teams and customers, proactively identifying and resolving potential issues and reporting updates. -Minimized escalations by effectively handling large influx of inbound and outbound


Good Interpersonal Relationship
Good Communication Skills
Good analytical Skill
Problem Solving
Ability to multitask/Prioritise
People Management



Certificate Excellence for Outstanding Performance

Award given for Outstanding performance in all given and related tasks to my job role

Dedicated Service Award

Award given for me the most dedicated and supportive staff In my Department