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About Candidate
Dear Hiring manager,
I bring a unique blend of skills and experiences that I am eager to contribute to your team.
I am a hardworking and ambitious individual with a creative mind and great passion for accounting. I have excellent communication skills, enabling me to effectively communicate with a wide range of people and I pride myself as a vibrant and resourceful individual with over 3 years’ experience in Settlements and Reconciliation Analyst, and related functions. I am open to opportunities to apply and improve my expertise in finance and accounting, form meaningful relationships, and contribute to the growth of the firm and my coworkers. I have a strong desire to take advantage of all the prospects for growth present within a team that is committed to success as measured by integrity and impacts.
In my present role as a Settlement and Reconciliation Analyst, I developed a comprehensive understanding of financial transactions and the flow of E-business processes. My analytical skills and attention to detail allowed me to effectively identify discrepancies, investigate root causes, and implement proactive solutions to minimize loss of funds rates and mitigate risks. I am confident in my ability to apply these same skills to any challenges in your organization’s financial operations.
Furthermore, my experience in customer support has equipped me with exceptional communication skills and a strong focus on customer satisfaction. Whether it involves handling inquiries, resolving issues, or providing personalized assistance, I am committed to delivering high-quality service and building positive relationships with clients. I am adaptable and thrive in fast-paced environments, consistently exceeding expectations in meeting customer needs.
In addition to my financial and customer service background, I am a Data Analyst using Excel, SQL and Power Bi to drive-decision making in organization and firm.
Location
Education
Work & Experience
• Offer technical support to customers and internal stakeholders, ensuring a seamless experience and addressing any issues promptly • Conduct daily reconciliation and ensure the timely settlement of all financial transactions, prioritising accuracy before passing settlement position to relevant parties. • Utilising analytical skills to reconcile transaction details, promptly identifying and resolving discrepancies • Reconcile transaction details against settled transactions to identify and resolve discrepancies promptly. • Offer technical support to customers and internal stakeholders, ensuring a seamless experience and addressing any issues promptly • Articulate, establish, and maintain policies, process documents, and procedures for settlement and reconciliation, ensuring strict compliance with regulatory requirements • Engage switching and processing companies on report issues to ensure accurate and timely reporting • Resolve settlement queries, including chargebacks and credit vouchers • Prepare periodic settlement reports for management decision-making
• Daily spooling of external reports (GTP) and comparing it against internal reports while ensuring they jive with position. • Liaising with GTP team to resolve reconciliation and settlement issues • Daily reconciliation of NIP (NIBSS Instant Payment) transactions (both Inward and DTB) • Reconciliation of Easy pay and Interswitch transactions. • Timely Reversals of all failed transactions (processed through NIBSS, Interswitch, GTP, Easypay) to customers.
• Developing, documenting and implementing procedures that are focused on transaction processing, cash • settlement and reconciliation. • Daily Reconciliation & Settlement of card/e-payment transactions carried out on MasterCard/Visa • platform across all Channels and Products. • Downloads, Analyze and Provide Daily transaction reports such Daily computation, ATM withdrawal, ATM • transfer, POS transactions, Agency banking e.tc to monitor accurate impact (if reports switch provides jives with • position) • Reviewing and Validating settlement of all financial transactions, • Ensure settlements are done in strict adherence to regulatory defined timelines & negotiated/reconciled funds, • incomes, and fees are transferred to relevant accounts promptly. • Payouts to Merchants • Engaging Switching and Processing companies on report issues. • Resolution of Settlement Queries including Chargebacks, and Credit Vouchers. Collected, maintained and • updated. • Prepare, Analyze and Provide Daily transaction reports such as T464, T461, T112, T140, and MC advisement for performance monitoring and effective decision making. • Preparation of periodic settlement reports for management decision-making.
