c*****1
About Candidate
Location
Education
Utilized product level programming and development of SQL and Python. Utilize existing network protocols and technologies from the Cisco CCNA Materials such as OSPF, DHCP, BGP on Cisco Switches. Created and configured various limitations of VLAN Technology limitations and security vulnerabilities, such as MAC Flooding, VLAN Trunking. Understood and analyzed the OSI Model for all network configurations. Hands on experience cabling, management and rearranging network architecture across multiple academia sights.
Work & Experience
As an Application Support Engineer from August 2022 to April 2024, I led over 10 weekly strategic meetings with clients to address critical issues and Go-Live faults, promoting effective communication and influencing product development. I authored system training documents that improved team proficiency by 75% through cross-departmental adoption of ASM. I spearheaded a customer migration of 250+ faults and incidents from EasyVista to ASM, reducing downtime, and created an internal SOP to streamline team management. I monitored SLA breaches, implemented automated reports in Power BI/Power Query used by 25+ customers, and independently managed triage, support, and critical issues across multiple platforms including ASM, EasyVista, and JIRA. My role included handling a variety of ticket types, developing software fixes, replicating customer-facing issues in bespoke systems like Aurius and Sprint, and applying SQL solutions to resolve faults. I also gained foundational experience with Python and C++.
