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▪ Optimised acquisition strategy via analysis of churn, retention, and revenue across customer channels to target high-value segments ▪ Improved visibility over aged debt drivers by presenting trends and major flags emergent from accounts receivable data analysis using intuitive dashboarding

▪ Supported design and implementation of counter-fraud rules by interpreting statistical analyses to highlight trends and establish thresholds, improving true positive capture rate of fraud ▪ Enabled swift detection of money laundering rings by building organisation-wide relationships to jointly create and individually execute effective methodologies to identify ‘red flag’ customer typologies ▪ Automated processes to track external industry data on receipt of fraudulent proceeds, enabling impact evaluation of mitigation strategies and competitive intelligence benchmarking against peer institutions ▪ Built and maintained dynamic reporting solutions for active KPI monitoring and oversight of risky accounts, supporting real-time operational decision-making ▪ Ensured operational continuity by deploying data fixes, adhering to proper due process for accountability