Kennedy Emi
About Candidate
Hello, my name is Emi Kennedy Emi. I proffer Technology Solutions to Business needs. I am an IT Professional with over two decades of field and administrative experience rooted in solutions design, implementation, operations, and management.
I am currently serving with Zanch International Limited as Lead of Operations, Technology, and Infrastructure Services where we have been offering business solutions to private and public organizations for over a decade.
Over the years, I have served in different roles ranging from sales support Engineer, Customer Support Engineer, IP Engineer, Network Engineer as well as Chief Operating Officer with different industry IT solutions providers.
My experience is centered on:
· Defining and developing new business strategies
· Led project implementation
· Building professional sustainable connections with key stakeholders and partners
· Managing ongoing projects
I offer expertise in:
· Planning and Demand management
· Project Scope determination
· Requirements gathering and analysis
· Escalation Administration
· Business Development
· Reporting and Documentation
· Bidding and Procurement Systems
In all my engagements, I have always craved to develop best practices and implement solutions that can deliver value to customers and improve my employer’s bottom line. To sustain this momentum, I have continually improved my knowledge base through vendor product training and certifications. Today I am a certified solutions architect providing solutions using the AWS platform and a website developer with versatility in open source and hosted platforms including WordPress, WooCommerce, Shopify, PrestaShop, etc, and different web design programs and plugins.
I have a B. Eng, Electrical and Electronics Engineering and have undertaken several pieces of training in IT service delivery, implementation, and Operations.
Location
Education
B. Eng. Electrical and Electronic Engineering
2nd Class Uooer Division
Work & Experience
Head of Operation, Technology and Infrastructure Services
● Improved vendor-customer engagement resulting in better requirement gathering and faster project completions. ● Revised tendering and proposals documentation preparation procedures for Information Technology and infrastructure projects, winning over 50% of annual tendering submissions ● Standardized work procedures, prioritized activities, and managed teams and subcontractors that led to 100% completion of all awarded projects within time and budget. ● Expanded the company’s reach, capabilities, and performance using campaigns and web works ● Provided support channels for all field workers (technical and marketing) by providing technical solutions that averted failures.
IP Transmission Engineer
● Led the transition from VSAT communication across all operating centers to SAT3 as the upstream internet bandwidth provider and fiber optic communication to all network centers reducing monthly bandwidth cost by over 85%. ● Improved service availability by obtaining CIDR block form AfriNIC and implementing BGP route across the network and implementing redundancy and backup for the upstream provider ● Deployed observability applications and systems to monitor systemwide health and performance thereby proactively gain insight into customer experience and SLA compliance ● Designed, implemented and optimized VOIP circuits for international call termination improving revenue by over 25% ● Configured and managed inter-region routing, switching, and managed terms and contractors for optimal project delivery. ● Managed enterprise web, email services, vendor and contractor collaboration platforms and remote network access for commute staff.
Portfolio
