FLORENCE SOPITAN

• Conducted brainstorming workshop sessions, engaged with Stakeholders to understand and integrate their business needs into technology. • Gathered requirements for an effective Business Process Management to create a smooth-running Business as Usual (BAU) flow. • Collected, compiled, and interpreted business data and drafted reports. • Managed and tracked tasks using Trello. • Performed a Gap Analysis to establish the HAS, Is, and To Be processes. • Created Wireframe Mock-ups using Balsamic for the ecommerce website. • Used Hybrid methodologies of PRINCE2 and AGILE SCRUM to deliver the Ecommerce project. • Created Process and Workflow maps using Microsoft Visio and created backlogs on Jira using the acceptance criteria. • Updated the RAID log to identify, manage and recommended action to mitigate risk.

• Increased revenue by N5M through analysis of data surrounding customer behaviors, vendor relationships, stakeholder goals, and workflows. • Performed quality assurance, system integration and user acceptance testing facility on- time, on- budget and acclaimed ‘'go live'' for enterprise implementations for up to 8,000 users. • Offering advice, guidance and coaching to other members of the team. • Work with the product owner to groom and define User Stories, Acceptance criteria and BDD/what-if scenarios. • Work as part of the Agile Scrum team to deliver comprehensive changes to our internal/external business. • Assist project managers to manage project expectations with team members and other stakeholders. • Partnered with Developers to automate manual processes, saving time and money while decreasing errors. • Credited as a primary driving force behind a 5% increase in margins this fiscal year. • Lead Sprint planning and daily scrum meetings