JONES UNUAMUME AYENI

• Maintaining a positive, empathetic, and professional attitude toward customers at all times. •Responding promptly to customer queries and ensuring resolution. • Communicating with customers through various channels, whatsapp, facebook, telegram, twitter, email and telephone and resolving their issues appropriately within the set SLA. • Acknowledging and resolving customer complaints. • Good knowledge of the company's products and services. • Keeping records of customer interactions, transactions, comments and complaints. • Processing orders, forms, applications and requests.

• Ensure the highest standard of customer service is provided to ABS customers; provide them with details on product and services. • Actively seeking out opportunities to sell, cross-sell and upsell thereby promoting all ABS related products and services. • Advise and guide ABS customers on the best product and/or service to take on, creating a win-win situation. • Keep abreast of ABS news and updates to ensure relevant professional and company standards are maintained in customer service delivery

• Ensure quality assurance; • Manage labors, materials and time of execution till delivery. • Procure necessary and standard materials in time and ensure correct application; Ensure projection execution until the finishing stage and handover.

Typical responsibilities were: • Identified, developed and explored new business opportunities with prospective customers. • Ensured that prospects are aware of the products and services being offered by the creative workforce for their benefit. • Maintained strong relationships with customers and develop new accounts. • Support the admin team in the procurement of goods and services for the company • Actively involved in suggesting new ideas and providing recommendations on the improvement of the services provided thereby increasing revenue