Kehinde Fadunsi

Tecnical Support/ Customer Service
August 5, 1991

About Candidate




Bsc Computer Science

National Open University of Nigeria

Work & Experience


Technical Support Advocate

January 4, 2021
Tek Experts Nig.

Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns resolving concerns. Recommended products to customers, thoroughly explaining details Developed community reputation through commitment to customer satisfaction and strong client relationships. Answered customer telephone calls promptly to avoid on-hold wait times. Collected customer feedback and made process changes to exceed customer satisfaction goals. Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns. Educated customers about billing, payment processing and support policies and procedures Resolved associate, tool and service delivery issues revealed by statistical reports Facilitated Type orders and completed accurate to meet aggressive deadlines. Sought ways to improve processes and services provided.


Technical troubleshooting of Microsoft 365 applications/ Windows
Basic use of the computer/ CRM tools
Ability to use the communicate effectively and come to a resolution