Andrew Blessing

Follow through on customer queries ensuring prompt resolution and feedback Use relevant tools to track cases and meet turn-around-times and other required metrics. Proactively solicit and avail information to facilitate 90% first call resolution. Answers calls and respond to emails from customers professionally. Provide customer with product and service information. Obtain relevant data to handle complaints and inquiries. Resolves complaints by clarifying issues; investigate and proffer solution. Escalate unresolved issues to internal/second level support. Perform any other duties as assigned by the Manager, Team lead.

Withdrawal and deposit cash transactions for customers. Obtain relevant data to handle customers’ transaction. Remittance products processing. Up-selling and cross-selling of bank’s products and services. Perform any other duties as assigned by the Head teller, Customer Service Manager (CSM).