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Increased market share by devising plans based on research findings and data. Recorded accurate and efficient records in customer database. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Contracted to conduct business process analysis, inventory tracking and identify key issues and gaps Identified regions that generated the most and least profit Worked closely with Supply chain and procurement teams to meet delivery and productions goals Compiled and prepared financial reports on a bi-weekly basis and presented financial metrics to upper management.

Delivered advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management. Provided phone and email-based technical support to customers. Assisted members of staff with general support for hardware, peripherals, network connections, and external software

Developed enterprise software products using SCRUM methodology. Acted as a liaison between development team and client for gathering business & functional specifications and communicating project status reports and updates Provided system maintenance and support procedures for log files update, database tables and stored procedures.