Abraham Ondoma

Coordinating the activities of the department to achieve 98% success – ICT, Planning, Business Intelligence, Research & Statistics. Managing the collection, analysis, and interpretation of data, and ensuring that business intelligence systems and processes are effective and efficient.  Lead, manage, and develop the business intelligence team, including the development and maintenance of BI systems, and providing business insights to executives and stakeholders.  Coordinating the use of FDI markets application to harvest FDI data and analysing them for Management’s decision-making.  Coordinating the development and implementation of NIPC’s annual workplan.  Coordinating the development of NIPC’s annual report.  Ensure effective implementation of the NIPC's ICT strategy and participate in the development and implementation of ICT annual work plans and SOPs.  Coordinate the implementation of the Single Window Investors Portal (SWIP) and ensure compliance with the Commission's head office and corporate information management and technology standards, guidelines, and procedures.

 Provided 100% timely and effective user support on an ongoing basis, by performing first-level help desk support functions.  Swiftly responded to incoming calls and communication, registered all incidents/queries using Service Gateway, and provided first-level answers and resolution as possible.  Dispatched service calls, promptly, to the correct groups or Subject Matter Experts (SMEs) as appropriate.  Supported ICT project rollouts and their implementation.  Assisted in planning and implementing new IT initiatives or migration projects, including rollout of new installations, upgrades of hardware, software, or operating systems.  Ensured that escalation was properly directed promptly.  Worked with SMEs or second-line support to identify correct procedures and solutions promptly and properly document the procedures.  Deployment of hardware and software as per UNICEF ICT standards and support for Conferencing.  Assisted in the installation, configuration and/or troubleshooting of computer hardware (i.e. desktop/laptop computers, printers, video/teleconferencing devices, digital scanners, photocopiers, and related accessories.  Assisted in the installation of software (i.e. UNICEF Windows OS image and application software).  Set up LAN cabling and network infrastructure, including Cisco Meraki Access Points, for UNICEF's Borno Field Office in Maiduguri in June 2020.  Participated in the development and implementation of ICT annual work plan and Standard Operating Procedures (SOP) in ICT services.  Managing office/Guest Houses/Ware House Networks: LAN, WAN and HF/VHF/Iridium radio networks.  Sustaining business continuity planning (BCP) to users through the maintenance of supporting infrastructure.  Provided technical support to users through innovative use of technology – Skype for Business, ECM, Zoom, Microsoft Teams, VHF Radios, Satellite Phones, BGAN, etc.  Maintenance of high standards of network operations and services through continuous infrastructure improvement, performance monitoring and policy compliance.  Provided timely and effective support for network changes, enhancements, and optimization.  Maintenance and enhancement of network availability, services, and security.  Provisioning of timely and effective network audit and redundancy plans for performance optimization and network protection.  Ensure that updated network descriptions, processes, and procedures are well documented to maintain internal knowledge continuity and competency.  Effective functioning of hardware and software packages in the Field Office.  Efficient network administration and web management services.  Administrative support, including advice on and assistance in the procurement of new ICT equipment.  Facilitation of knowledge building and sharing in the Field Office.  Sustaining business continuity planning (BCP) through maintenance of supporting infrastructure.  Managed office applications, maintenance, and troubleshooting.  Conducted continuous training for staff on the use of various applications.

 Ensured 100% effective and efficient implementation of the NIPC's IT strategy.  Developed and successfully implemented the NIPC policy on the use of ICT resources.  Supervised systems and network administration duties.  Installed and provided support to LAN/WAN and data communications systems according to the NIPC's policy/standard (Windows Operating System XP Professional, 2000/2003/2008R2/2016 Servers, TCP/IP, Ethernet, Firewall, Proxy server, Microsoft Exchange server, VSAT, Fiber Optic, VolP, SNMP. DNS, DHCP, ADS, etc.).  Conducted continuous training for staff on the use of various applications.

• Administration of Windows-based Server (Administration of DHCP, DNS, ADS, File and Print Servers, etc.). • LAN/WAN maintenance. • Management of Internet connectivity. • Setting up of shared drive for collaboration among staff using FTP technology. • Data backup and restore implementation. • Provision of technical specifications for IT equipment. • Management of Civil Society Organizations’ database. • Maintenance of PABX system within the project office. • Users’ support and training.

 Provided 100% help desk support to project officers at the Project Management Unit of UNDP.  Supported UNDP to conduct ICT needs assessment for the National Bureau of Statistics Headquarters and state offices.  Maintained a Windows-based Server (Administration of DHCP, DNS, ADS, File and Print Servers, etc.).  Coordinated the management of email accounts of project staff on UNDP Nigeria's e-mail server.  Developed and updated the project web pages on the UNDP Nigeria. Early Career: