Nwosu Onyinyechi Janet

Spearheaded the development of data-driven reports that enhanced strategic decision-making, resulting in a 15% boost in operational efficiency. Led survey design and automated data collection pipelines, improving response accuracy by 20% and reducing manual errors. Conducted comprehensive data cleaning, sentiment analysis, and market research using Excel and Power BI, providing critical insights across telecoms, banking, and FMCG sectors. Built and maintained dynamic dashboards with Tableau, enabling clients to make faster and more informed decisions—achieving a 10% improvement in business outcomes. Delivered monthly client reports and insights, directly supporting marketing and campaign performance reviews across West Africa. Audited and managed a high-volume scout database, implementing checks that cut down fraudulent entries by 30%, improving data trustworthiness and campaign ROI. Presented actionable insights and recommendations to clients and stakeholders, driving measurable improvements in brand strategy and customer engagement.

Collaborated with the Customer Support and Product teams to analyze user transaction data, identifying and resolving common issues such as failed payments and incomplete purchases—reducing customer complaints by 25%. Tracked and reported on player behavior and game participation patterns, helping to optimize promotional campaigns and increase user engagement by 15%. Cleaned and maintained large datasets from gaming platforms and payment channels, ensuring over 95% data accuracy for weekly performance reports. Used Excel to develop automated reporting templates that saved the team over 5 hours weekly in manual work. Contributed insights that led to improved lottery product features based on user preferences and trend analysis. Partnered with the tech team to monitor data quality and improve system logging, enhancing the team’s ability to detect and respond to real-time issues.