Salabiu Olayemi Rachael

Customer Service Agent
April 5, 1993

About Candidate

A confident and reliable Customer Service representative with over 4 years experience with a record of Customer satisfaction and retainment. Proven ability to upsell and maximize profits.

Location

Education

H

HND, Hospitality Management

2019
Yaba College of Technology, Yaba, Lagos

Work & Experience

G

Guest Service Agent

January 21, 2020
Glee Hotel & Spa

 Taking internal and external calls.  Making reservations and allocating rooms to guest upon arrival  Charging guest folios accordingly  Taking and solving guest complaints  Providing information to guest about hotel’s facilities and the sights around

A

Administrative Associate

February 1, 2016 - October 31, 2016
Pundit Advocates and Solicitors

 Handled all administrative and secretariat functions.

G

Graphics Specialist/Administrative Secretary

November 1, 2011 - April 30, 2014
Odada Consultz Ltd

 Conceptualization and design of various graphics publications.  Developed content for the management of key product brands using graphics design.  Scheduling meetings  Ensuring hitch-free work day by sticking to schedules  Running errands upon request  Ensuring up-to date subscription on all channels  Ensuring working materials are never out of stock.

Skills

Desktop Publishing
75%
Communication Skills
75%
Interpersonal Skill
50%
Team Player
80%

Awards

A

Award of recognition for selfless services rendered.

2019
Awarded by the National Association of Hospitality Management Students, Yabatech Chapter, Yaba.
A

Award for Most Vibrant Executive

2016
Awarded by the National Association of Hospitality Management Students, Yabatech , Yaba.