Titilope Odubiro
About Candidate
Location
Education
Bsc
Bsc in Economics
Work & Experience
Customer Care Officer
- Proffered resolutions to complaints and enquiries in compliance with policy. - Collaborated and fostered relationships between customers & stakeholders. - Cross-selling products and services to suit the needs of customers. - Maintained an organized filing system daily. - Documentation review. - Customer onboarding on e-channels. - Account opening. - Ensuring industry-standard service delivery. - Card processing as well as dispute/chargeback resolution
Client Service Executive/Activation
- Planned, executed brand engagement activations, corporate events & festivals. - Reached out & maintained relationships with existing & potential clients. - Assisted in creating marketing documents, budget planning, & managed project tracker to ensure all deliverables are met. - Monitored projects to help in articulating reports and providing general administrative support. - Archived production materials for referencing, handled client & guest queries, liaised with crew and team members on-site and off-site to ensure effective running. - Recruited, trained and supervised field personnel & general vendor management. - Responded to enquiries through the organisations’ communication channels. - Recce and other official duties assigned.
Customer Care Representative
- Provided essential information to customers and prospects through various communication channels. - Handled complaints according to company policies and protocols. - Coordinated with vendors, exhibitors, and stakeholders during projects.
