tolu.ekpenyong
About Candidate
I am a result-oriented and driven professional with 10 years of experience in Banking and Financial Services with strong competencies in Operations, Customer Service, Client Engagement and Management, People Operations and Data Analytics. I passionately believe in delivering value to internal and external stakeholders by being a team player and deploying my experience and other leadership skills in executing tasks that will ensure company-wide goals are achieved exceptionally and sustainably.
Location
Education
Bachelor of Science
BSc, Political Science. 2nd Class Upper.
Work & Experience
Service Manager
Provided effective customer service by managing routine compliance, physical security of the branch and bank assets, query and problem resolution, routing aspects of new business and account maintenance, efficiency in communication channels, relationship management, cost control as well as management of the service support team.
Service Manager
Ensured quality service with remarkable efficiency by skillfully overseeing daily branch operations.
Customer Service Executive
Supervised customer service executives by overseeing customer data management including maintaining an up-to-date manual and digital record of customers, filling and safekeeping all documents ranging from policies and procedures, customers' requests, and all other relevant documents. Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
