HR Operations Associate (UK) at METLEN Energy & Metals

Job Description

In this role, you will manage key HR processes across the employee lifecycle, ensuring data accuracy, compliance, and high-quality service delivery. You will be responsible for executing HR operations related to the employee lifecycle including hiring, onboarding, employment changes, leave administration, and terminations. Also deliver consistent and high-quality first-line HR support to employees addressing HR-related queries and ensuring timely, accurate resolutions through the ticketing system.

Your role will encompass:

• Managing end-to-end HR processes, including hiring, onboarding, leave administration, and offboarding
• Ensuring accurate employee record maintenance and compliance with policies and legal requirements
• Resolving employee queries through case management systems, meeting service level agreements (SLAs)
• Generating HR documentation (contracts, verification letters) and maintaining personnel files
• Preparing and generating standard HR reports and dashboards to track SLA compliance and process quality
• Provides input and support to managers and employees ensuring the correct execution of HR processes and procedures are adopted through the system.
• Conducting regular audits of HR processes and employee data to ensure accuracy and legal compliance

What you bring to the role:

• Bachelor’s degree in HR, Business Administration, or related field
• 1+ years of experience in HR operations or HR service delivery
• Proficiency in HRIS systems and case management tools
• Strong attention to detail and commitment to data accuracy
• Basic knowledge of labor laws and employment regulations
• Customer-centric mindset and strong collaboration skills