Customer Service Representative At Everlight Solar (REMOTE, US)

Job Description

Everlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This is a FULLY REMOTE, full-time, entry-level, evening shift position, with some weekend work. The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence.

Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)

Everlight Solar is a rapidly growing company and the leader in solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success.

Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, and is passionate about delivering results on time, exceeding expectations, and ensuring success for our teams.

Responsibilities:

  • Handle high amounts of incoming calls
  • Identify and evaluate customers’ needs to deliver satisfaction
  • Build sustainable relationships of trust through open and interactive discussion
  • Provide accurate, valid, and comprehensive information by using the right methods/tools
  • Manage complaints, provide proper solutions and options; and follow up to secure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Establish and build relationships with our customers
  • Go the extra mile to engage customers

Requirements:

  • Some proven customer support experience or experience as a client service representative is preferred
  • Strong phone administration skills and active listening capabilities
  • Ability to work independently and as a member of various teams and committees
  • Strong attention to detail
  • Exceptional communication and presentation skills
  • Ability to multi-task, prioritize, and control time effectively
  • Ability to operate in a fast-paced environment
  • Ability to work nights & some weekends
    • 1 pm – 11 pm CST, 4 days/ week with rotating Saturdays or
    • 3 pm -11 pm CST M-F with rotating Saturdays