Strategic Business Intelligence Analyst at Alan&Grant – Abuja

May 24, 2024

Job Description

Our client is a leading manufacturer of dairy products in Nigeria.

In this role, you will work closely with the Partnership Lead to build out this new function.  You are responsible for planning, organizing, and managing the technology and products for the company. You will lead technology and product development projects, and design and deploy new technology systems and infrastructure.

Key Responsibilities
Business Support Responsibilities
  • Market and industry research and analysis to formulate ideas on how the business can improve – present monthly, quarterly, and annual perspectives to management
  • Conduct information-gathering interviews and obtain feedback from clients and customers – present monthly feedback to management and other relevant departments
  • Writing reports and developing presentations to communicate ideas, present proposals, and findings – including annual reports (released Q1 the following year), quarterly investor updates
  • Writing concept notes and proposals
  • Performing analyses on Excel – using data modeling techniques to identify ways in which the organization can operate more effectively
  • Preparing business dashboard to track KPIs and performance metrics
  • Managing projects, developing project plans, and monitoring performance to ensure timely completion of deliverables
Technology Support Responsibilities
  • Provide support across all channels, including chat, email, phone, video, in-person, etc. (the amount of time dedicated to each will vary based on operational needs).
  • Troubleshooting across the company’s corporate IT resources, applications, and various operating systems, including Mac OS, Windows, and mobile platforms.
  • Assist staff members with resolving software, hardware, and networking issues.
  • Support various services such as video conferencing, remote access, new internal products, and mobile technology.
  • Collaborate and share knowledge across the team and other staff members.
  • Contribute to various initiatives, including process improvement and documentation efforts to enhance the user experience.

Requirements

  • Undergraduate degree from a tertiary institution – BA or BSC
  • Professional Certificate relevant to the role
  • Certificate in a productivity tool (Microsoft/Google)
  • Excel Intermediate Level Certification
  • Minimum of 4 years of relevant experience
  • Minimum of 2 years of experience in a supervisory capacity
  • Experience managing at least one person for at least 6 months
  • Experience training a new employee on the job at the same level or below”
  • Experience troubleshooting in a Mac OS, or Windows networked environment – supporting desktops/laptops, phone systems, video conference, and/or various wireless devices.
  • Customer service, client-facing, and/or help desk experience.