Analyst, Donor Data & Engagement at CNIB Foundations – Canada
Job Description
Description
Analyst, Donor Data & Engagement
Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you’ll be part of an ambitious, diverse team that’s committed to changing what it is to be blind today.
We’re looking for a mission-driven Analyst, Donor Data & Engagement who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.
Your Impact at CNIB
- Support the Director, Donor Data, Analytics and Engagement in a multitude of data related tasks including reporting, data entry and extractions, research, and data validation.
- Carry out routine explorative analytics around donor engagement, giving trends and campaign success to support Direct Mail and Mid-Level giving pipeline management.
- Manage and maintain donor segments and identify potential opportunities to upgrade and/or update.
- Provide timely pre and post campaign analysis that would assist in better targeting and campaign development.
- Monitor KPIs across one time and monthly giving programs and report back to Director, Donor Data, Analytics and Engagement on a weekly basis.
- Support in maintaining high data quality across all Philanthropy records through data cleanup, deduplication and other data administration tasks.
- Document and/or validate data related business processes to ensure clarity among business units on mandates and best practices.
Requirements
Who you are:
Education and Certifications
- University graduate in computing, mathematics, statistics, business or an equivalent combination of education, training, and expertise.
Experience and Qualifications
- Minimum of 3-5 years’ experience in working with data and databases.
- A positive attitude and willingness to learn.
- Enthusiastic about not only identifying gaps in data, systems, and processes, but also finding appropriate solutions to address those gaps.
- Ability to visualize and present data in an insightful manner when reporting back to stakeholders.
- Excellent communication skills, with the ability to clearly summarize key insights for technical and non-technical audiences.
- Ability to manage multiple ongoing projects simultaneously.
- Professional and results oriented with a strategic and flexible mindset.
- Technical experience should include:
- Fundraising systems experience. Salesforce is strongly preferred
- SQL Server Query reading and writing experience.
- Data cleansing, quality control and maintenance knowledge.
- Experience in Business Intelligence implementations (Microsoft suite preferred – Power BI, Power Pivot, Power Maps, etc.).
- Strong on Microsoft Office, particularly Excel (including formulae, pivot tables and charts).
- Raiser’s Edge/Blackbaud systems knowledge is an asset.
- Personal or professional experience relating to blindness and sight loss is considered an asset.
- Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.
