Application Support Analyst at ALS – Coventry, England, United Kingdom
Job Description
At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.
Location: Can be based in our Coventry, Wakefield or Hawarden site
The day to day
- Providing 1st line day-to-day operational support for in-house software issues
- Identify system problems and liaise with Development and/or Infrastructure teams to resolve the problem
- Managing requests via the Service Desk software
- Undertaking routine and periodic administrative and maintenance tasks in association with our systems
- Providing bespoke business information on both an ad-hoc and scheduled basis
- Create and maintain various automated reports such as KPIs, SLAs for Customers
The Essentials
Required
- Experience of in-house applications such as WFM, Quasar & MDE
- Excellent communications skills
- Exposure to Windows 10+
- Exposure to Microsoft Office (Excel, Outlook etc)
Desirable
- A Degree in a Science, IT, or related subject
- Experience of T-SQL and / or SQL using SQL Server Management Studio
- Experience with Microsoft Office VBA language
- Experience in using Active Directory.
