Business & Quality Assurance Analyst at RAMP Global – London, United Kingdom, United Kingdom

Job Description

Description

Location – Southwark, London Office (minimum 4 days a week office-based)

Flexible salary

RAMP Global is going through a period of exponential growth and as such we are recruiting a Business & Quality Assurance Analyst to join the team, You will be joining a thriving SaaS business during an exciting period of expansion and will become an essential part of our next stage of evolution and success!

If you are an experienced Business & Quality Assurance Analyst and are interested in this opportunity, please APPLY now.

Overview 

RAMP Global is an HR technology solution that simplifies the sourcing, engagement, and management of staffing agencies for employers all over the world. Providing access to over 23,000 suppliers in 50+ countries we have so far had £1 billion’s worth of recruitment fees posted onto the platform.

Based in our central London office, and as member of the Product and Development team, you will play a key role in helping identify, collate, analyse and document the technical needs of the business and its customers. Outputs from this role will be used to plan, build and test specific platform features and enhance future functionality. This person will work closely day to day with the Product Manager and Development Team, and liaise regularly across wider functions, becoming a valuable central resource for the business.

We already have an amazing team and are excited about bringing a new member on board. If you are hardworking, sociable and looking for a new challenge in a fast-moving, high growth technology business, then get in touch!

Requirements

Our ideal person 

We will ultimately hire this individual based on a number of core attributes; personality, attitude, drive and organisational skills. We can provide training and support on the key elements of the job, but our ideal person will be a quick learner, naturally highly organised, proactive, and an engaging personality who is able develop great relationships with their team and clients.

Advantageous experience/skills 

  • Prior experience in a quality assurance role within a software focused business
  • Experience of generating process documentation and reports
  • Accustomed to a fast-paced scale up environment with continual change and evolution
  • Able to work with individuals and teams to collate, challenge and enhance ideas and suggestions around existing functionality and potential new features
  • A problem solver with a relentless drive for improvement, able to manage multiple stakeholders to get things done quickly
  • A true multitasker, comfortable managing multiple workloads, projects and priorities
  • Methodical with a keen eye for detail and a desire for quality delivery
  • Excellent communication skills
  • A good knowledge of working with: JIRA, Visio, Figma, Confluence, Lucid

Key Responsibilities 

  • Partner with internal stakeholders to create analysis and documentation, translating business requirements in to clear internal scoping documents and development tasks
  • Work with customers and strategic partners to understand, validate and document their requirements to ensure our platform meets their changing needs
  • Review user journeys to ensure planned product features meet requirements
  • Train users on best practice and help trouble shoot issues they encounter
  • Use data modelling practices to analyse ideas and generate suggestions for platform improvements and changes
  • Implement and own a business-wide bug tracking system
  • Create test plans and strategies to identify, categorise and record bugs and errors
  • Conduct post-release testing
  • Analyse platform performance against agreed features
  • Update and refine scoping documents to reflect testing outputs and observed user behaviour
  • Monitor and collate feedback, ensuring knowledge is fed back in to the development cycle
  • Report findings and work with the development team to resolve issues
  • Work as part of the Product and Development team using data and insights to influence and guide evolution of the RAMP Global platform and overall customer experience
  • Work with the wider business to provide input and ideas to help improve processes, prioritise resources and develop our services to better meet the needs of our customers.