Client Support Analyst at Altus Group – Old Trafford, England, UK

Job Description

Job Summary

Reporting to the Support Manager, Analytics, we’re seeking a motivated and analytical professional to join our team as a Client Support Analyst.

As an Analyst, you will support business clients throughout their use of ARGUS software applications. This role offers the perfect blend of technical expertise and customer-focused support, allowing you to apply your quantitative skills in a client facing environment.

As part of our team, you will analyse financial data and resolve software-related issues, tackling complex problems for clients across the real estate and financial services sectors. This is a role for someone who thrives in a customer-facing, problem solving role.

Key Responsibilities

• Resolve issues. Identify, analyse and solve problems affecting client’s software.
• Respond to enquiries. Provide timely, intelligent and professional responses to customer calls and emails.
• Communicate. Actively support the client in all aspects through problem resolution, keeping the client informed throughout life of incident.
• Document. Clearly and concisely log and track details of solutions and maintain the resolution database.
• Learn. Come up to speed on new technologies, software, and concepts.
• Prioritise. Recognise when issues need escalation to senior representatives or Development.
• Collaborate. Work closely with global inter-company departments/teams such as Sales, Sales Ops and Development to provide assistance and resolve product queries raised by our clients.

Key Qualifications

• Educational Background: You have a Bachelor’s degree in Real Estate, Finance or Mathematics (or related field).
• Technical Proficiency: You learn new technologies quickly and you’re comfortable with software installation in environments such as Citrix and Windows.
• Numerical Skills: You possess strong numerical skills and are comfortable working with financial data.
• Problem-Solving Expertise: You are a logical thinker with the ability to consider multiple solutions, research options and develop innovative solutions.
• Effective Communication: You excel at conveying complex technical details and requirements in a clear and concise manner, both within the team and to clients.
• Customer focus: You find personal and professional satisfaction working with customers and providing support. You have strong tech-to-non-tech translations skills.
• Collaborative Spirit: You have excellent interpersonal skills. You work equally well independently or as part of a team.