CRM Business Analyst at Doctify – London, United Kingdom

Job Description

About The Role

As our CRM Business Analyst, you will be highly skilled in Salesforce and play a crucial role in bridging the gap between Doctify’s business needs and technological solutions, and our core commercial functions (Sales, Commercial and CS). Overall, business analysts play a key role in ensuring that our systems, architecture and data align with business objectives and contribute to organisational success.

You’ll Be Responsible For 

• System Analysis: Evaluating existing systems across our tech stack and assessing the impact of proposed changes.
• Requirement Gathering: Collaborating with stakeholders to understand and document business requirements.
• Continuous Improvement: Identifying opportunities for process improvement and recommending solutions to enhance efficiency and effectiveness.
• Strategic Planning: Contributing to strategic planning by providing insights into how technology can support and drive business goals.
• Data Analytics: Analysing data integrity in the CRM systems and troubleshooting data discrepancies.
• Process Mapping: Creating visual representations of business processes to better design and communicate workflows.
• Change implementation: Execute and operationalise the proposed changes within the systems architecture at Doctify.
• Testing Support: Assisting in the development of test plans and participating in testing to ensure that the implemented solutions meet business requirements.

About You

To excel in this role you will have the following –

• You are highly skilled in Salesforce
• You have experience of and are proficient in other CRM & billing systems in general (such as, but not necessarily HubSpot, Chargebee, Gainsight)
• You are analytical and practical – you have the ability to spot and fix problems to increase efficiency
• You like to think about systems and organisation design, from a data and first-principles perspective
• You have experience of working with sales and wider commercial orgs and supporting them in the systems, data and business needs
• You are ambitious and excited to join a team that wants to build for our next phase of growth!