IT Support Analyst (1st Line) at Company Shop Group – Tankersley, England, United Kingdom
Job Description
About the Role
Ready to make a difference and bridge the gap between Tech & Team?
Reporting to the Business Systems Manager, the IT Support Analyst (1st Line) role is your gateway to hands-on technical support. Tackle IT challenges, collaborate with the team, and play a key role in resolving issues across our software estate.
About us
Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we’re proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn
Responsibilities Include:
Technical Support
- Dive into problem analysis, implement fixes, and ensure swift service restoration.
- Contribute to an out-of-hours support rota for critical business processes.
- Ensure the seamless operation of the ticket management system with utmost efficiency and precision.
System Analysis and Enhancement
- Work collaboratively, resolving IT tickets and contributing to continuous improvement.
- Support new store provisioning and assist existing stores with software support.
Upgrade and Migration
- Contribute to improvements aligning with ITIL best practices.
- Documentation and Knowledge Sharing
- Chronicle technical procedures and resolutions for the internal knowledge base
Collaboration and Communication
- Keep the team informed with updates on IT ticket trends and statistics.
- Uphold Health, Safety & Environmental policies and encourage a culture of good HSE practice.
- Adhere to Company Shop Group (CSG) policies and procedures.
Requirements
Skills and Experience:
- Previous experience with Microsoft Dynamics NAV 2009 / 2018 or similar ERP implementations.
- Knowledge and experience in the retail environment and processes.
- Flexibility and adaptability in a small IT department.
- Awareness of ITIL methodologies.
- Excellent communication skills (verbal and written).
- Analytical skills to contribute to the team strategy.
- Commitment to Company Shop Group values.
- Ability to build and maintain effective working relationships.
- Desire for continuous professional development.
