Onsite Support Analyst at Vero HR Ltd – Woburn, England, United Kingdom

Job Description

We are the internal recruitment partner for our client, a rapidly growing IT service provider with a commitment to delivering exceptional service through a customer focused approach and cutting-edge IT technology solutions.

We are excited to present a fantastic opportunity for a customer-focused Onsite Support Analyst to join the team, working directly onsite at a key client location in Woburn, Bedfordshire.

In this hands-on technical role, you will provide expert 2nd line support, assist with infrastructure management and supporting a diverse user base of around 250 users. As part of a dedicated onsite team, you’ll collaborate with another Onsite Support Analyst while working closely with the wider team on projects and consultancy services.

Responsibilities:

• Provide 2nd line technical support to users across multiple business units and locations.
• Assist with the management and maintenance of infrastructure, including virtualisation, managed networking, and Microsoft 365.
• Offer expert support for Microsoft Exchange, SharePoint, OneDrive, and Teams.
• Build long-lasting relationships with users and provide high-quality customer service.
• Collaborate with the internal team to deliver projects and support on various IT services.
• Support ongoing IT development and contribute ideas to improve processes and services.

Requirements