Software Configuration Analyst at Lowell – Leeds, England, United Kingdom
Job Description
As the Software Configuration Analyst, you will provide application configuration and administration services to the business. This includes event management – managing incidents and problems within the ITIL framework. This role will develop services and maintain software configurations and maintenance of other technology driven business rule services.
Accountabilities And Responsibilities
- Build expert knowledge of Lowell applications and business processes, including those provided by 3rd party IT suppliers
- Undertake business driven application configuration changes to key Lowell applications to deliver a smooth service for stakeholders
- Provide application support and troubleshooting for mainly user-raised incidents in the Live system incl. functional and data queries
- Provide support for UAT and provide business sign off for fixes, BAU issues or small changes
- Work closely with Developers and Product Owners to understand new system functionality
- Attend and participate in agile project meetings – stand ups, elaboration, retrospectives, etc
- Build and maintain letter templates as defined by the business
What We Need From You
- Experience with Power Automate with SharePoint is essential
- Ability to acquire, retain and share technical knowledge regarding bespoke applications and their underlying data structures
- Excellent communication skills with confidence to build strong relationships at all levels of the business
- within an operational support role balancing demand from various stakeholders
- Enthusiastic, hardworking and driven individual with a focus on delivering the best possible service
- Can demonstrate ability to prioritise and organise workload in order to meet tight deadlines
