Customer Support Analyst at Centage – San Antonio, Texas, United States
Job Description
At Centage we foster an environment of caring, helpful, considerate, and empathic people. We think that’s the best environment to foster excellence and it is one of the things we care most about in our hiring process. If you are empathic and able to talk with humility and encourage others to thrive, we want to hear from you!
What it’s like to be a Customer Support Specialist
As a Customer Support Specialist working within the Customer Support Team, you will play a valuable role in growing our Support team and providing a best-in-class customer experience. We are looking for an energetic individual who is a fast learner and comfortable working both independently as well as part of a team.
The ideal candidate has familiarity with driver-based budgeting and accounting principles, and is interested in helping our clients succeed with technology. The role is focused on supporting clients in daily product and technical requests. Having a degree in a Business concentration, and Corporate Finance / Accounting / FP&A experience will be highly valued but not required.
What does the day-to-day look like
- Actioning inbound client requests via our ticket portal and email
- Assisting a dedicated portfolio of customers with product usage
- Becoming a product expert by providing timely and helpful support to our clients; including financial data review and analysis
- Working closely with the Customer Success and Product Development teams to triage and process requests
- Drafting articles and how-to videos for our Knowledge Base and Help Center
Why you might like it
Tough problems are fun to you. Solving complex problems and looking back on ways to simplify the process makes you tick. You enjoy bridging the gap between FP&A focused clients and product expertise. You thrive in a fast-paced role where no two days are alike and the challenge to learn something new is interesting to you. You have a goal to grow into a highly skilled consultant on our product.
Why we might like you
You have a passion for the customer and always ensure they are taken care of and happy. You understand the importance of a great support function and want to be part of the team that is critical to the company’s success. Even if you have never seen an FP&A tool, you already want to get in there, understand it, and know everything about it.
Requirements
- Familiar with budgeting and accounting principles
- Comfortable with technology, data review, analysis, and manipulation; advanced Excel and report-building skills
- Attention to detail/organized – Process-driven and can track and maintain a high volume of customer requests
- Time Management – Skilled at calendar management and follow-thru
- Strong written and verbal communication skills – Striving to go above and beyond to fulfill client requests
- Ability to thrive in fast-paced environments and be self-motivated
- Zendesk experience preferred
- Technical Aptitude: Skilled in data analysis and Excel; experience with Python or SQL is a plus
- Software industry experience is a plus
- Role is in office in San Antonio, Texas
