Business Analyst at DMV IT Service – Trenton, New Jersey, United States
Job Description
About Us:
DMV IT Service LLC is a trusted IT consulting firm, established in 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our expertise spans system administration, cybersecurity, networking, and IT operations. We empower our clients to achieve their technology goals with a client-focused approach that includes online training and job placements, fostering long-term IT success.
Job Purpose:
The Business Analyst will act as both a business analyst and helpdesk support, responsible for critical data processing systems for the New Jersey Judiciary. This role demands a proactive and organized individual who can multitask efficiently in a fast-paced environment, providing timely resolutions to helpdesk tickets and ensuring optimal application performance.
Requirements
- Monitor the helpdesk, accept helpdesk tickets, analyze reported problems, and assist users with resolutions in a timely manner.
- Document issues and resolutions, and test applications to replicate reported issues.
- Understand and utilize Use Cases, Business Requirements Documents (BRD), User Stories, Test Scripts, and other related documentation to enhance application support.
- Work on fast-paced projects, demonstrating organizational skills and the ability to take initiative.
- Maintain a customer-friendly demeanor, effectively handling queries and concerns.
Skills Required:
- Proven experience in Business Analysis, Software Testing, and Customer Service/End User Support/Helpdesk Support.
- Knowledge of various documentation including Business Requirements Documents (BRD), Functional Requirements Documents (FRD), Use Cases, User Stories, and Test Scripts.
- Ability to analyze complex business processes and workflows to assist users with issues and resolutions.
- Excellent communication skills, both verbal and written.
