Project Manager at Helium Health – Lagos, Nigeria

The Project Manager will manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.

Responsibilities:

Project Management

• Plan and manage assigned deployment projects ensuring that they are successfully completed in accordance with established scope, timelines, budgets, risks management, quality and technical standards.
• Coordinate and guide deployment projects throughout their project lifecycle. Prepare appropriate project plans with supporting documentation.
• Analyze the economics of project plans and provide actionable feedback relating to cost-benefit and return-on-investment standards.
• Monitor overall project progress systematically including identification of risks,  issues escalation, initiating contingency plans and corrective actions where necessary.
• Manage project administration including required technical documentation as well as report in a clear and periodic manner on progress of projects.
• Design guidelines and framework for managing the journey to customer success; ensuring that  captured requirements and deliverables are efficiently deployed.
• Facilitate effective communication channels, collaboration and alignment with key stakeholders.
• Assess project performance metrics to identify areas for improvement.
• Establish clear escalation protocols for addressing issues that arise during the project lifecycle.

External Stakeholder Management 

• Act as the key contact person for clients or partners, maintaining regular communication to address needs and concerns.
• Facilitate meetings with external stakeholders to review proposed modifications on project plans, ensuring appropriate approvals are obtained.
• Work closely with clients to identify project risks and develop mitigation strategies.
• Collaborate with external vendors to ensure alignment with project objectives and timelines.
• Engage with regulatory bodies or compliance agencies as necessary to ensure project adherence to relevant regulations and standards.
• Support growth teams by leveraging relationships to expedite collections.

Internal Stakeholder Management 

• Manage key internal stakeholders to ensure the required buy-in and support throughout the project  lifecycle.
• Coordinate various managers and technical personnel during all project phases, from contract  finalization, definition of Statement of Work through implementation and project close out.
• Coordinate project teams to support all aspects of project planning and execution activities with  emphasis on defining and providing management reporting for schedule, milestones and  deliverables, and quality metrics.
• Communicate proactively with all relevant stakeholders to identify  problems, create solutions, and implement enhancements to operational efficiency.
• Review proposed modifications on project plans, including meeting with interested parties to  ensure the appropriate approvals are obtained  and changes required are accurately implemented within reasonable time line

Business Insight

• Provide technical input and support to strategic growth and commercial efforts.
• Review user requirements and usability metrics to ensure customer satisfaction.
• Collaborate with Product Development Teams other relevant teams in evaluating new technology and tools as opportunities for innovation, service excellence and improved methodology.

• Minimum 6  years’ broad experience in managing deployment of technology related projects

• Extensive Experience deploying enterprise grade software
• Strong accountability and collaborative skills with a high degree of ethical standards and integrity
• Strong negotiation and conflict resolution skills
• Excellent communication, business presentation, persuasion and analytical skills
• Strong interpersonal skills and the ability to quickly establish credibility
• Advanced understanding of project management practices, methodologies, tools and techniques
• Focused and self-motivated approach to work
• High mathematical aptitude and strong problem solving skills
• Digitally savvy and proficient in the use of Microsoft Office, Project Management and work productivity tools
• First Degree is preferred
• Professional Qualification – PMP, PRINCE II – is preferred