Sales Operation Analyst at Reliance Health – Lagos, Nigeria

Job Description

Reliance Health aims to redefine healthcare accessibility, affordability, and delightfulness in Emerging Markets. Leveraging technology, we’ve built an integrated health system comprising affordable health insurance, telemedicine services, and a network of partner and proprietary healthcare facilities. This enables us to offer innovative healthcare solutions precisely when our users need them the most.

We are currently seeking a dynamic sales operation analyst to effectively support the sales team and achieve the desired outcomes, the associates should possess a combination of technical skills, analytical abilities, and interpersonal competencies.

Key Responsibilities:

  • Sales Pitch Evaluation and Coaching:

– Evaluate sales pitches and provide constructive feedback to improve effectiveness

– Conduct coaching sessions and training workshops to enhance sales skills and techniques

  • CRM Maintenance and Data Hygiene:

– Ensure the accuracy and completeness of data in the CRM system

– Monitor and maintain CRM hygiene by regularly updating records and removing duplicates

  • Performance Reporting:

– Generate regular performance reports and dashboards to track key sales metrics and KPIs

– Analyze sales data to identify trends, areas for improvement, and opportunities for growth

  • Insight Generation:

– Share insights and recommendations with their manager based on data analysis and sales team interactions

– Collaborate with the sales team to implement improvements and track their impact

  • Continuous Improvement:

– Stay updated with industry trends, sales techniques, and CRM best practices

– Continuously seek opportunities to improve processes, tools, and the overall effectiveness of the sales operations function


  • 1-3 years of experience in sales operations, sales support, sales, customer success roles
  • Proficiency with CRM systems (e.g., Zoho, Salesforce, HubSpot) and sales tools.
  • Strong analytical, organizational, and communication skills.


  • A fantastic working environment that’s fully remote or based out of our offices in Nigeria.
  • Premium health insurance package.
  • Collaborative and inclusive work environment.
  • Professional development, mentoring and growth opportunities.
  • Unlimited Leave Days: Take the time you need to recharge and rejuvenate.
  • Learning & Development Benefit: We provide an allowance to support your ongoing professional growth and skill enhancement.