Senior Product Manager at Helium Health – Lagos, Nigeria
Job Description
We are Helium Health…
A full-service Healthtech company on a journey to digitize healthcare across Africa. We have been doing this since 2016, and our pioneering approach has helped to transform healthcare delivery systems across Sub-Saharan Africa and the GCC, creating an alternative vision for patients and providers, whilst facilitating hundreds of thousands of high-quality patient experiences every month.
We are very good at creating for the market we live in, because we fully understand from our own experiences. Our innovative and reliable products are engineered for the nuances of the African landscape, empowering frontline providers to deliver excellent healthcare to patients. Our products include the Provider Digitization Suite—HeliumOS and HeliumDoc, Financial Solutions—HeliumCredit and HeliumWallet, and Public Health & Data Partnerships—Public Health and Data Insights.
As a Senior Product Manager, you will lead the development and execution of our public health product initiatives and/or our other suite of products. In this critical role, you will be responsible for driving the vision, strategy, and roadmap for technology solutions that address pressing public health challenges in Africa. Your primary responsibility will be to ensure the timely and aligned creation of products and delivery of projects with Helium Health’s objectives, leveraging market insights, customer feedback, and business metrics, you will guide the software and engineering teams in building impactful data solutions and will work at the intersection of technology and public health, making a real difference in the lives of millions.
Responsibilities:
Product Strategy & Roadmap:
- Define and champion the product vision, strategy, and roadmap.
- Conduct thorough market research, user analysis (patients and providers), and competitive analysis to identify opportunities and address unmet needs in the telemedicine space.
- Develop and maintain a prioritized product backlog aligned with business objectives and user value.
- Define and track key product metrics to measure success and identify areas for improvement.
Product Planning & Management:
- Make informed, data driven decisions through customer and market insights, product and business critical metrics, competitive pressures, technical capability, and internal initiatives.
- Build the product story by understanding the landscape and Helium Health’s business goals
- Lead the full product lifecycle – from requirements definition, to delivery, to end of life – collaborating with other teams across the company, including Engineering, Design, Support, Marketing, and Sales counterparts.
- Define and lead a detailed, rolling 4-quarter product roadmap.
Product Development & Execution:
- Translate user needs and business requirements into detailed user stories and acceptance criteria.
- Collaborate closely with engineering, design, and QA teams throughout the product development lifecycle.
- Prioritize and manage the product backlog, ensuring alignment with the overall product roadmap.
- Facilitate agile ceremonies and ensure effective communication and collaboration within the product team.
Product Launch & Iteration:
- Plan and execute product launches and feature releases, working closely with marketing and sales teams.
- Gather and analyze user feedback (from both patients and providers) to identify areas for improvement and iteration.
- Continuously monitor product performance and make data-driven decisions to optimize user experience and achieve business goals.
Stakeholder Management:
- Communicate product updates, roadmap changes, and key performance indicators to stakeholders across the organization.
- Collaborate effectively with cross-functional teams, including sales, marketing, customer support, and operations.
- Build strong relationships with key customers and partners (healthcare providers, clinics, etc.) to gather feedback and identify new opportunities.
Internal Leadership:
- Lead initiatives within the team and domain.
- Have a strong positive impact on the product management practice at Helium Health and seek opportunities to accept more product leadership responsibilities
- Determine the right methods and process for new projects.
- Improve efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm; consider the business impact, ROI, and other implications when making meaningful decisions.
- Provide mentorship to Product Managers to help grow their skills, expertise & knowledge
Product Championship:
- Advise and enable teams across Helium Health; represent Helium Health as a product and domain specialist at industry events/conferences
- Support education sessions.
Performance Monitoring:
- Define and track key performance indicators (KPIs) to measure the success of public health initiatives and identify areas for optimization.
Public Health Project Leadership:
- Lead the product lifecycle for public health projects, from ideation and validation to launch and iteration. Secure and manage grants or projects specifically focused on public health initiatives.
Technical Solution Validation:
- Assess and validate the technical feasibility of proposed solutions, ensuring they are scalable, robust, and aligned with public health needs and standards.
Requirements
- 8-10 years’ experience in technical product management with a focus on data products and health informatics.
- Project management certification and experience is a strong advantage.
- Excellent written and verbal communication skills
- Strong technically with a passion for design and usability
- Ability to drive requirement definition and solution design sessions, while working closely with partners from across the entire organization and with developers
- Ability to drive teams of diverse backgrounds to ship features on time.
- Capability to identify technical impacts, recommend best-practice and/or alternate approaches, and provide timeline estimates.
- An ability to articulate development status and challenges to both technical and non- technical audiences.
- First degree in computer science, computer engineering, health informatics or a related technical field. The equivalent of the same in working experience is also acceptable.
