Customer Success Manager at Everstake — Remote

Customer service
November 4, 2025
Full Time
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Job Description

About Everstake:

Everstake is the leading decentralized staking provider, trusted by millions of users and institutions globally. We support 85+ Proof-of-Stake blockchains, securing over $6.5 billion in assets while delivering reliable rewards through non-custodial infrastructure.

As our client base expands across direct institutional relationships and strategic partner platforms, the Customer Success team ensures those clients extract maximum value — both operationally and strategically — from staking with Everstake.

Role Overview:

As a Customer Success Manager at Everstake, you will be the post-onboarding owner of key client relationships across both Direct (Sales) and Distro (Partnership) paths. You’ll act as a strategic advisor, technical liaison, and proactive growth partner to institutions and platforms staking via Everstake.

This role blends client relationship management, PoS education, data analysis, and expansion strategy. You’ll work closely with AEs, BDMs, Product, and RevOps to ensure smooth launches, sustained engagement, and long-term retention.

Key Responsibilities:

  • Client Success Ownership: Manage a portfolio of high-value clients (funds, treasuries, wallets, custodians) across Direct and Distro motions
  • Onboarding & Enablement: Guide newly onboarded clients through Everstake processes, validator options, and staking mechanics
  • Retention & Expansion: Identify upsell opportunities, new networks to stake, or platform-level expansion initiatives
  • Support & Escalation: Be the first line of resolution for client questions or issues, supported by our technical and product teams
  • Stake Flow Monitoring: Track client AUM, rewards flow, validator performance, and alert clients proactively to risks or optimization opportunities
  • Data & Feedback Loops: Capture client insights and usage patterns to feed Product and BD teams with actionable feedback
  • Relationship Building: Build trust and long-term alignment with clients through regular check-ins, performance reviews, and ecosystem co-engagement

Success in this Role Looks Like:

  • Driving 90%+ net retention across assigned clients
  • Expanding client AUM staked across networks and validators
  • Reducing onboarding-to-first-stake time by 25%+
  • Maintaining high CSAT/NPS scores and building referral trust
  • Flagging at-risk clients or churn indicators early and accurately

Qualifications:

  • 3+ years in Customer Success, Account Management, or Institutional Client Services in crypto, fintech, SaaS, or asset management
  • Strong understanding of staking mechanics, validator operations, and Proof-of-Stake protocols
  • Ability to analyze staking data (rewards, AUM, performance) and explain implications to clients
  • Exceptional communication skills — you’re just as comfortable in a strategy call with a family office as you are in a Slack thread with a wallet team
  • Bonus: Experience supporting platform integrations or technical onboarding
  • Fluent in English; additional languages (French, Spanish, Mandarin, etc.) are a plus
  • Willing to travel periodically for client visits or crypto ecosystem events

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