Business Analyst at Great Places Housing Group – Manchester M21

Job Description

What you’ll be doing

• To produce and prepare timely and accurate performance management information as required across the Repairs Directorate to ensure added value through insight.
• Carry out detailed analysis of performance management information, using a wide range of tools, to understand trends, variations and exceptions, and the reasons for these.
• To provide regular updates around measures and ongoing performance to assist Heads of Service and Managers in decision making to focus on continuous improvement.
• Provide a suite of data to enable Managers to understand, act, learn and improve through the identification of trends and patterns.
• Working collaboratively with IT and business operation in order to deliver accurate performance data.

What you’ll need 

• Strong analytical skills and ability to provide pro-active insights as well as recommendations for change
• Significant experience of producing data / reports and in a variety of formats
• Advanced IT skills and proficient in using Microsoft Office applications -Intermediary / advanced Excel knowledge, experience with SQL in extracting data from source systems and Power Bi
• Ability to complete tasks in an accurate and timely manner when working under pressure with attention to detail.
• Experience of interrogating performance management information to identify trends and highlight where improvements could be made.
• Ability to collate a range of performance and measures data, including data from external agencies (Local Authorities etc.).
• Experience of using a range of tools to carry out detailed data analysis.
• Excellent communication skills and the ability to translate information into concise, appropriate and accessible reports for a range of audiences.
• Experience of successfully engaging colleagues and working collaboratively in delivering outcomes.
• Ability to coach colleagues to develop their ability to interrogate the data and use it to understand, learn, act and improve.
• Ability to develop and project a positive image of Great Places through personal, written and oral skills.
• Understanding of value for money.
• Experience of working within a defined change methodology e.g. Systems Thinking is desirable.
• Ability to develop and project a positive image of Great Places through personal, written and oral skills
• Good knowledge of the social housing sector is desirable

What we need from you

• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
• A passion to advocate on behalf of people and communities
• A commitment to work in partnership with others for the benefit of Great Places
• A commitment to continuous learning and improvement
• Ability to work flexibly and when needed outside normal working hours to ensure service continuity
• An ability to work in uncertainty.
• To be professional and work with integrity, inclusivity and respect for diversity

What we give you in return for your hard work and commitment

• Pension | DC scheme (up to 10% contribution from both colleagues and Great Places)
• WPA | Healthcare auto enrolled at no contribution level with £1250 of savings available  – option to increase & add family members
• Annual leave |Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
• Flexi time | Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year
• Professional fees | The business pays the cost of one professional membership fee for each colleague
• The Market Place |high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Health and wellbeing initiatives | Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing